Are you a seasoned customer service professional seeking a dynamic role in a leading travel-tech company? Abhibus, a pioneer in the online bus ticketing industry, is hiring an Operations Executive for its Hi-Tech City, Hyderabad office. This is your opportunity to join a fast-paced environment where customer experience and operational efficiency come together to drive business success.
In this comprehensive article, we will walk you through the roles,
responsibilities, salary package, candidate eligibility, and application
process for the Operations Executive position at Abhibus. If you
meet the criteria and are ready to make your next career move, don’t miss out
on this rewarding opportunity.
🧑💼 Job Title:
Operations Executive at Abhibus
Company: Abhibus
Position: Operations Executive
Job Type: Full-time, Work from Office
Location: Hi-Tech City, Hyderabad
Salary: ₹3.0 to ₹4.5 LPA + attractive incentives
Industry: Online Travel, Customer Support, Transport Tech
Experience Required: 2 to 4 Years in customer support/service
Education Qualification: Any graduate degree
Age Limit: Below 35 years
🏢 About Abhibus
Abhibus is one of India’s top online bus ticketing
platforms, offering end-to-end travel solutions across the country. Known for
its reliability, innovation, and seamless booking experience, Abhibus serves
millions of passengers each month through partnerships with thousands of bus
operators and state RTCs.
With a strong technology backbone and a customer-first
approach, Abhibus continues to evolve and expand. As an Operations Executive,
you'll be an integral part of a growing ecosystem that prioritizes service
excellence and operational precision.
📋 Key Responsibilities of
the Operations Executive
As an Operations Executive, your role is pivotal in
ensuring smooth business operations, enhancing customer satisfaction, and
supporting backend logistics. Below are the detailed responsibilities you will
undertake:
🔹 Customer Service
Management
- Handle
escalated queries from customers and vendors via calls and emails.
- Ensure
all customer issues are resolved within the agreed SLAs.
- Maintain
a high level of professionalism and empathy while interacting with
customers.
🔹 Operational Oversight
- Monitor
and manage daily bookings and transactions on the Abhibus platform.
- Coordinate
with bus operators and internal teams to ensure timely operations.
- Track
and report trip performance, cancellations, delays, and customer feedback.
🔹 Process Improvement
- Identify
recurring issues and suggest actionable insights to streamline operational
processes.
- Assist
in the development of SOPs to boost customer satisfaction and team
efficiency.
🔹 Documentation &
Reporting
- Maintain
proper logs of customer interactions, operator feedback, and resolution
timelines.
- Prepare
daily/weekly/monthly reports for senior management.
🎯 Candidate Profile: Are
You the Right Fit?
We are looking for motivated, dedicated, and resourceful
professionals who are committed to delivering excellence. The ideal
candidate will exhibit the following traits:
- Strong
Communication Skills: Fluent in English, Hindi, and Telugu is an added
advantage.
- Customer-Centric
Approach: Experience in B2C interaction, with empathy and patience.
- Problem
Solver: Ability to handle pressure and resolve complex operational
issues.
- Team
Player: Should work well in a collaborative environment with
cross-functional teams.
- Tech-Savvy:
Familiarity with MS Office, CRM tools, and ticketing systems is preferred.
- Flexible
Availability: Willingness to work on rotational shifts, including
weekends and holidays.
💰 Compensation and Perks
Abhibus offers a competitive compensation package
that reflects your skills and experience:
- Salary
Range: ₹3.0 LPA to ₹4.5 LPA
- Incentives:
Performance-based monthly and quarterly bonuses
- Work
Location: Hi-Tech City, Hyderabad – a hub for tech and innovation
- Growth
Potential: Clear pathways for promotion and career development
- Work
Culture: Inclusive, collaborative, and innovation-driven work
environment
- Other
Benefits: Health insurance, employee engagement activities, and annual
appraisals
📍 Job Location: Hi-Tech
City, Hyderabad
Located in the heart of Hyderabad’s IT corridor, Hi-Tech
City offers unmatched connectivity and modern infrastructure. The
work-from-office model provides real-time learning, instant feedback, and
face-to-face collaboration, which enhances personal and professional
development.
📞 How to Apply – Take the
First Step Today!
Ready to advance your career with Abhibus? The
application process is simple and quick. Fill out the official application form
using the link below:
For further details, feel free to contact our HR directly:
HR Contact – Sainaag
📱
9324911259 / 9948345799
Don’t wait until the last minute – positions are filling
fast!
🔚 Final Words: Your Next
Step Toward a Rewarding Career
If you are a customer service professional with a passion
for operations and technology, this is your chance to shine. At Abhibus,
you don’t just work — you grow, learn, and lead.
Join a team that’s transforming travel across India,
and become part of a culture that values efficiency, innovation, and
integrity.
👉 Click here to apply
now – https://forms.gle/CbipQRkRdqksZGqz6
📞
For more info, reach out to HR Sainaag at 9324911259 / 9948345799