Are you looking for a career-defining opportunity that allows you to work from the comfort of your home? We are currently hiring for a Customer Support (Non-Voice) role, offering a 100% Work From Home setup. This position is perfect for individuals seeking a professional corporate environment without the stress of a traditional calling role. Whether you are a fresher looking to kickstart your career or an experienced professional seeking better work-life balance, this [Job Title] vacancy provides long-term stability and a competitive salary package.
Hiring for Customer Support (Non-Voice) roles is currently trending because of the shift toward digital-first communication. As a candidate, you will handle written queries, ensuring high levels of customer satisfaction through a structured process. Careers in [Location] and across India are evolving, and this remote role allows you to join a top-tier corporate team regardless of your physical address. With a 5-day work week and a salary range of ₹2.5 LPA – ₹4.0 LPA, this is one of the most sought-after private jobs in [Location] and beyond for 2026.
About the Company
Eminence Sphere is a global leader in business process management and digital transformation services. With a reputation built on excellence and innovation, our company serves clients across various industries, including e-commerce, technology, and finance. We take pride in our commitment to delivering high-quality support solutions that help businesses scale efficiently. At Eminence Sphere, we believe that our employees are our greatest asset, which is why we invest heavily in creating a supportive and inclusive remote work environment.
Our company culture is centered on transparency, professional integrity, and continuous improvement. We have successfully transitioned thousands of employees to permanent remote roles, ensuring they have the tools and infrastructure needed to succeed. By joining Eminence Sphere, you are not just taking a job; you are joining a community of professionals dedicated to redefining the modern workplace. We leverage advanced AI-driven tools and collaborative platforms to stay connected, ensuring that every team member feels valued and empowered to contribute their best work every single day.
About the Role
The Customer Support (Non-Voice) role is a critical part of our digital engagement strategy. In this position, you will be responsible for managing customer interactions through email, chat, and internal ticketing systems. Unlike traditional support roles, there is no calling pressure involved, allowing you to focus on providing thoughtful, accurate, and high-quality written responses. You will work within a structured process where clarity, speed, and empathy are the primary metrics for success.
Your daily work expectations include monitoring incoming queues, identifying customer needs, and providing solutions based on established company guidelines. You will be expected to manage multiple chat windows or email threads simultaneously, requiring strong multitasking skills and attention to detail. This role is ideal for those who enjoy problem-solving and have a natural flair for written communication. You will be trained on our internal CRM tools and communication platforms, ensuring you are fully equipped to handle complex customer scenarios with confidence.
We are looking for candidates who are comfortable working in rotational shifts. Since this is a 100% Work From Home role, you must have a reliable internet connection and a dedicated workspace. This position offers exposure to international service standards and gives you the opportunity to learn how a large-scale non-voice process operates. As you gain experience, you will take on more complex cases, contributing to the overall improvement of our support documentation and customer service protocols.
Required Skills & Qualifications
- Excellent Written Communication: You must possess the ability to write clearly and professionally in English. This involves using correct grammar, a polite tone, and the ability to explain complex information in a way that is easy for customers to understand.
- Proficiency in Basic Computer Operations: Since this is a laptop-based role, you should be comfortable navigating different software applications, using keyboard shortcuts, and managing digital files. Familiarity with MS Office and web browsers is essential for daily tasks.
- Analytical Problem-Solving: You will encounter various customer issues that require a logical approach. You must be able to analyze the information provided by the customer, identify the root cause of the problem, and provide a relevant solution.
- Time Management and Multitasking: Working in a non-voice process requires the ability to handle several tasks at once without compromising quality. You must be able to prioritize your workload to meet response time targets and maintain high productivity levels.
Why Join This Company?
- Unmatched Work-Life Balance: With a 100% remote setup and a 5-day working week, you save hours on commuting and can manage your personal life more effectively. This role is designed for long-term sustainability and employee well-being.
- Comprehensive Training Programs: We don't just hire; we build experts. New joiners undergo a structured training program that covers technical tools, soft skills, and process knowledge, ensuring you are ready to excel from day one.
- Competitive Compensation and Benefits: We offer a CTC ranging from ₹2.5 LPA to ₹4.0 LPA, along with corporate benefits. Our salary structure is designed to reward performance and provide financial security to our remote workforce.
Career Growth & Learning Opportunities
Joining this process opens doors to significant career advancement within the ITES and digital support sectors. We believe in internal growth, and most of our team leads and managers started in entry-level support roles. As you master the non-voice process, you will have the opportunity to move into quality analysis, training, or operations management. The skills you develop here—such as digital communication, CRM management, and cross-functional collaboration—are highly transferable and in high demand across the global job market.
We provide continuous learning modules that allow you to stay updated with the latest industry trends and technologies. You will gain exposure to advanced customer engagement software and AI-assisted support tools. This experience is invaluable for freshers looking for IT jobs for freshers or developer jobs in [Location] in the future, as it builds a strong foundation in corporate workflows and digital problem-solving. Your journey with us is designed to be a trajectory of constant learning and professional elevation.
How to Apply
If you are ready to take the next step in your career with this premier WFH opportunity, follow the steps below:
1. Send your updated CV to: recruitment@eminencesphere.com
2. Join our WhatsApp group for instant updates: https://lnkd.in/gqMCnic5 (https://lnkd.in/gqMCnic5)
3. For additional guidance, you may comment "WFH" on our social media posts or DM our recruitment team directly.
Job Location Details
While this role is a 100% Work From Home position, it is backed by our corporate hubs in major cities. This remote setup allows candidates from all over the country to access high-paying IT and support jobs without the need for relocation. The modern job market is moving toward flexibility, and this role represents the best of that trend. By working remotely, you contribute to a greener environment and enjoy the professional standards of a metropolitan office from any location with internet access.