If you are looking for a challenging and rewarding career in operations and customer service, this is an excellent opportunity to grow with a fast-expanding organization. We are currently hiring a Service Operations Coordinator in Delhi – Gurgaon for a hybrid work setup. This role is ideal for professionals who enjoy coordination, problem-solving, and working with multiple stakeholders across India. As a Service Operations Coordinator, you will play a key role in managing service requests, ensuring customer satisfaction, and supporting field service teams. This opportunity is valuable for candidates seeking long-term careers in Delhi NCR, especially those interested in service operations, coordination roles, and stable growth-oriented jobs. With increasing demand for organized service management, this Service Operations Coordinator vacancy offers strong career prospects in one of India’s most dynamic regions.
About the Company
The company is a rapidly growing service-driven organization
operating across multiple cities in India. It specializes in managing
installation, maintenance, and warranty services for OEMs and customers,
particularly within the plumbing, sanitary ware, and allied service sectors.
With a strong focus on operational excellence, the company has built a
nationwide network of skilled field technicians, often referred to as service
rangers, who deliver on-ground support at customer locations.
The organization is known for its structured processes,
customer-first philosophy, and commitment to quality service delivery. By
acting as a bridge between customers, OEM partners, and field teams, the
company ensures that service requests are handled efficiently, transparently,
and within defined timelines. Its operations span PAN India, making
coordination, data accuracy, and communication critical to its success.
The company promotes a professional yet supportive work
culture where employees are encouraged to take ownership of their roles.
Continuous improvement, use of digital tools, and data-driven decision-making
are integral to daily operations. Employees benefit from exposure to
large-scale service operations, cross-functional collaboration, and the
opportunity to work with diverse clients and partners.
With a growing customer base and expanding service
footprint, the company is investing in strengthening its operations team. This
makes it an excellent place for professionals seeking stability, learning, and
long-term careers in Delhi NCR. For candidates interested in service operations
jobs, customer coordination roles, or operations careers in Gurgaon, this
organization provides a solid platform to grow and succeed.
About the Role
The Service Operations Coordinator role is central to the
company’s service delivery framework. In this position, you will act as the
primary point of contact for managing service requests and resolving issues
raised by customers and OEM partners. Your day-to-day responsibilities will
involve coordinating with field service rangers across India, ensuring that
every service request is tracked, assigned, and closed efficiently.
You will be responsible for receiving and logging service
requests related to plumbing, installation, and warranty services. Once a
request is received, you will assign it to the appropriate service ranger based
on location, availability, and expertise. Ensuring timely dispatch and
monitoring job progress will be a key part of your daily work. You will
regularly follow up with rangers and customers to ensure that issues are
resolved to satisfaction.
Quality control is another important aspect of this role.
You will conduct follow-ups with customers after job completion, validate the
quality of service provided, and ensure that all necessary checks, including
police verification of rangers, are completed. Accurate documentation and
record-keeping are essential, as you will maintain detailed records of service
requests, complaint status, and resolution reports.
In addition to service coordination, you will also handle
payment processing for services rendered. This includes validating job
completion with customers and ensuring timely payments to service rangers. You
will collaborate closely with internal teams such as sales, service, and
finance to maintain smooth operations.
The role also involves maintaining company books,
coordinating for GST filing, and managing operational data records. This makes
the position ideal for professionals who enjoy a mix of coordination,
administration, and operational oversight. Overall, this Service Operations
Coordinator vacancy in Delhi – Gurgaon offers a dynamic work environment with
significant responsibility and impact.
Required Skills & Qualifications
- Experience
in Service Operations or Coordination
Candidates should have a minimum of 2–3 years of experience in service operations, customer service coordination, or field service management. This experience helps in understanding workflows, handling service requests efficiently, and managing multiple stakeholders without compromising on service quality. - Industry
Knowledge and Technical Understanding
Experience in plumbing, sanitary ware, or related product and service industries is an added advantage. Familiarity with service processes enables better communication with technicians and customers, faster issue resolution, and improved overall service coordination. - Strong
Communication and Interpersonal Skills
Excellent verbal and written communication skills are essential for PAN India coordination. The role requires frequent interaction with customers, OEM partners, and field rangers, making clarity, professionalism, and empathy critical for success. - Multitasking
and Time Management Abilities
The ability to handle multiple service requests simultaneously is crucial. Candidates must be skilled at prioritizing tasks, managing deadlines, and ensuring that urgent issues are addressed promptly without disrupting ongoing operations. - Proficiency
in CRM and Office Tools
Working knowledge of CRM systems or service ticket management tools is required to track and manage service requests. Proficiency in Microsoft Office applications helps in reporting, documentation, and data management tasks. - Problem-Solving
and Customer-First Mindset
A strong problem-solving attitude with a customer-first approach is essential. Candidates should be comfortable handling complaints, identifying root causes, and coordinating solutions that meet both customer expectations and company standards. - Flexibility
for PAN India Operations
Willingness to work across multiple time zones and manage PAN India operations is important. This flexibility ensures smooth coordination with field teams and customers located in different regions of the country.
Why Join Us?
- Opportunity
to Work with a Growing Organization
Joining this company means becoming part of a rapidly expanding service operations network. You will gain exposure to large-scale service management across India, enhancing your professional experience and making your profile stronger for future career opportunities. - Dynamic
and Supportive Work Environment
The organization promotes teamwork, open communication, and mutual support. Employees are encouraged to share ideas, improve processes, and contribute to overall operational excellence in a positive and collaborative environment. - Hybrid
and Flexible Work Model
With a hybrid working setup based in Delhi – Gurgaon, the role offers flexibility while maintaining strong team coordination. This balance helps employees manage work-life commitments without compromising on performance or growth. - Performance-Based
Incentives
In addition to a competitive salary, the company offers performance-based incentives. Your efforts and results are recognized and rewarded, motivating you to deliver high-quality work consistently.
Career Growth & Learning
The Service Operations Coordinator role offers significant
long-term career growth and learning opportunities. From the first day, you
will gain hands-on experience in managing end-to-end service operations across
multiple geographies. This exposure helps you develop a deep understanding of
service workflows, customer management, and field operations on a national
scale.
As you grow in the role, you will enhance your skills in
coordination, data management, and stakeholder communication. Working closely
with OEM partners, customers, and internal teams allows you to build strong
professional relationships and improve your problem-solving capabilities. These
skills are highly transferable and valuable across various operations and
management roles.
The company encourages continuous learning and process
improvement. You will have the opportunity to work with digital tools such as
CRM systems, reporting dashboards, and communication platforms. Over time, this
experience can help you move into senior operations roles, team leadership
positions, or specialized functions within service management.
For professionals seeking stable and progressive careers in
Delhi NCR, this role provides a strong foundation. Whether your long-term goal
is to lead operations teams, manage large service networks, or transition into
strategic roles, the learning and exposure gained here will support your
ambitions. This makes the Service Operations Coordinator vacancy not just a
job, but a stepping stone toward a successful operations career.
How to Apply
If you are interested in applying for this Service
Operations Coordinator vacancy in Delhi – Gurgaon, the application process is
simple and straightforward. Prepare your updated CV highlighting your
experience in service operations, customer coordination, and field service
management.
Send your updated CV to the official company email address
shared by the hiring team. Make sure to mention “Service Operations Coordinator
– Delhi Gurgaon” in the subject line for faster processing. You can also call
us directly at the provided contact number to inquire about the role, job
responsibilities, or application status.
Candidates are advised to ensure that all details in their
resume are accurate and up to date. Shortlisted applicants will be contacted
for further discussions and interviews. Apply early to improve your chances of
being considered for this exciting career opportunity in Delhi NCR.
Location Details: Delhi – Gurgaon (NCR)
Delhi and Gurgaon together form one of India’s most
prominent professional and commercial hubs. Gurgaon, now known as Gurugram, is
home to numerous corporate offices, service companies, and growing startups,
making it an ideal location for operations and coordination roles. The region
offers excellent infrastructure, modern office spaces, and strong connectivity
to Delhi and other parts of NCR.
Working in Delhi – Gurgaon provides access to diverse career
opportunities, networking prospects, and a vibrant professional environment.
The area is well-connected by metro, highways, and public transport, making
daily commuting convenient. In addition to professional growth, the region
offers a rich lifestyle with shopping centers, restaurants, cultural
attractions, and residential options to suit different preferences.
For candidates looking for long-term careers in Delhi NCR,
this location offers the perfect balance of career growth, learning
opportunities, and quality of life. The hybrid work model further enhances
flexibility, making this Service Operations Coordinator role an attractive
choice for professionals seeking stability and advancement.